Privacy Policy

This Privacy Policy explains how Jimmys Logistics and Removals Limited ("we", "us", "our") collects, protects, uses, and retains personal data when you visit our website (https://www.jimmysremovalsltd.co.uk), request a house removal or logistics quote, or book transport and storage services across Birmingham, the Black Country, and the wider West Midlands.

We operate in full compliance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to transparency, data minimisation, and respecting your individual privacy rights.

1. Data Controller Identification

For the purposes of the UK GDPR and the Data Protection Act 2018, the Data Controller is:

2. Information We Collect

We only collect personal information that is strictly necessary to estimate, coordinate, execute, and invoice house removals, furniture deliveries, and storage contracts. This includes:

• Contact Particulars: Full name, contact telephone numbers (mobile and landline), and personal or business email address.
• Address & Transit Logistics: Current residential or commercial collection address (including postcode), destination delivery address (including postcode), and access characteristics (flight of stairs, lift availability, and parking clearances).
• Inventory & Property Specifications: Number of bedrooms, approximate cubic volume of furniture and boxed belongings, special handling declarations (such as upright pianos, antiques, or high-value works of art), and dismantling/reassembly requests.
• Booking & Scheduling Preferences: Target completion or exchange dates, scheduling flexibility, and key release arrangements.
• Technical & Interaction Data: IP address, browser type, referral URLs, and interactions with online tools (such as our moving cost calculator), gathered under explicit consent through Google Consent Mode v2.

3. Lawful Basis for Processing

Under Article 6 of the UK GDPR, we rely on the following lawful bases to process your personal data:

• Contractual Necessity (Article 6(1)(b)): Processing is essential to prepare an itemised quotation at your request, schedule vehicle and porter resources, navigate routes to your addresses, transport your personal effects, and execute the removals contract.
• Legal Obligation (Article 6(1)(c)): We are legally required to maintain customer transaction records, invoices, and VAT declarations for statutory accounting, tax compliance with HM Revenue & Customs (HMRC), and commercial insurance obligations.
• Legitimate Interests (Article 6(1)(f)): We process data to maintain vehicle tracking (telematics) for driver safety and route efficiency, prevent fraudulent quote submissions, protect network security, and defend against potential legal claims.
• Consent (Article 6(1)(a)): We only send optional marketing emails, newsletters, or seasonal moving tips where you have provided an explicit, unticked opt-in checkbox. You may withdraw consent at any time.

4. Data Retention Periods

We do not retain personal data longer than necessary for the purposes for which it was originally collected:

• Unprogressed Quotation Enquiries: Quotation requests and calculator submissions that do not proceed to a confirmed booking are retained for 24 months from the date of submission to accommodate delayed property transaction chains and allow re-quoting.
• Completed Job & Financial Records: Move contracts, customer invoices, signed job completion sheets, and payment receipts are retained for 6 years following the end of the financial year in which the move occurred, in compliance with HMRC statutory record-keeping rules and commercial insurance limitation periods.
• Marketing Communications: Kept until you unsubscribe or withdraw your consent, at which point your email is moved to a suppression list to ensure no further contact.

5. Third-Party Processors & Disclosures

We never sell, rent, or trade your personal information to third parties. We share data only with vetted third-party service providers acting strictly as data processors under binding data processing agreements:

• Form Processing & Dispatch: Secure webhook and email transmission providers (such as Web3Forms) for delivering customer enquiries to our Birmingham office.
• IT Infrastructure & Hosting: Vercel Inc. for cloud hosting and content delivery network (CDN) services.
• Analytics (Consent-Gated): Google Analytics 4, operating strictly under Google Consent Mode v2 where analytics storage remains denied until explicit opt-in.
• Insurers & Professional Advisers: Commercial Fully insured and Fully insured underwriters in the event of an insurance claim or formal incident investigation.

6. International Data Transfers

Where cloud service providers process data outside the United Kingdom or the European Economic Area (EEA), transfers are governed by the UK International Data Transfer Agreement (IDTA) or the European Commission's Standard Contractual Clauses (SCCs) supplemented by the UK Addendum, guaranteeing an equivalent level of data protection.

7. Your Statutory Rights Under UK GDPR

Under the UK GDPR and Data Protection Act 2018, you possess substantial statutory rights regarding your personal information:

• Right of Access (Subject Access Request): You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate, out-of-date, or incomplete records.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where retention is no longer required for legal or contractual compliance.
• Right to Restrict Processing: You have the right to request restriction of processing while an accuracy or objection claim is verified.
• Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to data processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact our Data Protection Coordinator in writing at jimmyslogisticsandremovals@gmail.com. We respond to all verified requests within one calendar month at zero charge.

8. How to Complain to the ICO

If you believe that we have handled your personal information unlawfully or failed to uphold your statutory rights, we encourage you to contact us first so we can resolve your concerns promptly.

You retain the statutory right to lodge a formal complaint at any time with the UK supervisory authority for data protection: